Please reach out via EMAIL
ALL ORDER INQUIRIES MUST BE VIA EMAIL FOR TRACKING PURPOSES!
We have numerous producers and sources, and emails can be forwarded and sent where we need it to go to get an answer!
Phones are not answered on a regular basis.
Please email us only!
Include your WIX order number.
OR USE THE CONTACT FORM BELOW
Please allow 48-72 hours (more if at an event) for a reponse. If inquiring about an order, please cut and past the order info into the email or send the order email as that is how we track your order. Please be sure to use the same EMAIL as the order was placed under! Please do not send to many emails to quickly or you could get flagged as SPAM. The paypal transaction number is useless to us, ours is different, just copy the paypal order email you rec'd and email it to us. We also track via the email address used in the initial order... so please use it!
INTERNATIONALS: Contact us to be invoiced for your order. We do accept international orders, but have to invoice you direct with the correct shipping.
E_MAIL Order Inquiries:
Please remember that we are getting old... and cannot remember every email or the details of what joe six pack@ alzheimers.com ordered! When EMAILING to inquire about an order, please include your REAL name, date or approximate date of the order, order number, email under which the order was placed, and a copy of the paypal shopping cart receipt, anything that will jog our memory and help us locate your order. If you do not have all that, send what you do.
You would be amazed at the number of emails we get that say:
"Any news on my order?"
from a secondary email address with no order info.
Give us some details please!- Rusty
ORDER INQUIRIES MUST BE BY EMAIL!
We do not have the capacity to check messages/computers/order info unless we are sitting in front of a computer... it does not happen often. EMAIL US!
if this email bounces or seems to fail, try
Due to the economic slowdown, we are working very odd hours, please email us for the quickest response to your queries. Phone calls will be returned but may take several days.